Refund Policy

By placing an order through oasizs.shop, you are agreeing to the terms below. These policies are designed to ensure transparency and to help you understand our refund and return processes. These policies apply to orders shipped within the United States.

A. 14-Day Return Policy

We have a 14-day return policy, meaning you have 14 days from receiving your order to request a return. To be eligible, the item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. All MANUFACTURER DIRECT items are final sale and not eligible for returns.

B. Return Process

To initiate a return, please contact us at support@oasizs.shop or call us at +1 ‪(845) 533-6025. If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

C. Damaged or Incorrect Products

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it promptly.

D. Exchanges

We only exchange items that are damaged, incorrect, defective, or of the wrong size. If you need an exchange, contact us at support@oasizs.shop or +1 ‪(845) 533-6025.

E. Restocking Fee

We do not charge a restocking fee for returns.

F. Refunds

Once your return is received and inspected, we will notify you of the refund status. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

G. No Refund Policy for Unused Discounts

Once a purchase is completed, refunds will not be provided for discounts that were not applied during the transaction. Discounts and promotions must be utilized at the time of purchase, as retroactive adjustments are not permitted. We encourage customers to review and apply discounts before completing their order to ensure the best value.

If you have further questions or concerns, please contact our customer service team at support@oasizs.shop or +1 ‪(845) 533-6025.

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